Shipping and Fulfillment Policy

When timelines begin

Production timelines begin after payment, artwork, measurements, and written proof approval are received. An order placed without complete artwork or approved measurements is not yet in production.

Production estimates

Standard production estimates appear on each product page and are stated in business days. Complex commercial projects, large quantities, multi-location programs, and projects requiring permits or site work may require a longer written schedule provided with your quote.

Shipping transit time

Shipping transit time is separate from production time and is not included in the production estimate. Transit time depends on the carrier, service level, destination, and conditions outside our control.

Tracking

Tracking information is provided when it is available from the carrier. Freight and local delivery shipments may be scheduled by phone or email instead of tracked online.

Address accuracy

Customers must provide an accurate, complete, and accessible delivery address, including suite or unit numbers and any receiving instructions. Address corrections after shipment may result in carrier fees charged to the customer.

Freight and oversized deliveries

Freight or oversized deliveries may require an adult signature and a receiving point that can accept the shipment. Additional carrier services such as liftgate, inside delivery, or limited-access delivery may add cost and are quoted when known.

Damage in transit

Visible shipping damage should be documented promptly. Photograph the packaging and the item before full unpacking where possible, note damage on the carrier's delivery record, and contact us within five calendar days of delivery so a claim can be filed.

Local delivery, pickup, and installation

Local delivery, customer pickup, and installation are available only when they are confirmed in the order or contract. Pickup is scheduled by appointment at our Atlanta location. Installation scheduling is described in the Installation Policy.

Conditions that affect delivery dates

• Weather and carrier delays
• Customer-requested revisions after proof approval
• Delayed artwork, measurements, approvals, or payment
• Inaccessible or unprepared installation areas
• Material availability and supplier backorders

No guaranteed completion date

No completion date is guaranteed unless it is included in a signed written agreement. Where a firm date is critical, tell us before ordering so we can confirm in writing whether we can commit to it.